PlayFlow Fulfillment and Refund Policy

Fulfillment Policy

• Service Activation: Once a subscription is purchased, the service is activated immediately.
• Service Customization: Some services may require additional configuration or customization.
• Service Downtime: In the event of unplanned outages exceeding 24 hours, PlayFlow Cloud will provide compensatory credits.
• Service Completion: Fulfillment is considered complete once the customer has access to the purchased tools and services.

Refund Policy

Eligibility for Refunds:

• New Subscriptions: Customers are eligible for a refund within 7 days of purchase if the service is unused.
• Recurring Subscriptions: Refunds for recurring services will be considered on a case-by-case basis.

Refund Process:

1. Submit refund requests via email to [email protected].
2. Include purchase details and explanation of the issue.
3. Refunds will be processed within 7-10 business days of approval.

Non-Refundable Services:

• Custom development or consulting services are non-refundable once work has commenced.
• Usage-based services such as cloud server hours are non-refundable once utilized.

Contact Information

For questions or to request a refund, contact us at:

• Email: [email protected]